Quality Service & Support

ComDoc puts a paramount value on customer service. It is this focus on the customer—after the sale as much as before—that differentiates ComDoc from the competition. We set high standards for our customer service response, including a goal to reach the customer site in less than four hours from the original receipt of a service request. Our Customer Support Center (CSC) often resolves customer problems with network-connected products immediately—via the telephone or internal network engineers.

ComDoc is very proud of its Field Engineers—conditioned to respond by phone within one hour of your call. These highly trained support personnel support our product offering in its entirety and consistently receive excellent reviews from our customers. Ninety-two percent of ComDoc emergency service calls are completed on the first visit, primarily because our field engineers carry most parts in their vehicles.

Meanwhile, ComDoc puts a premium value on preventive maintenance. As a matter of fact, twenty percent of ComDoc Service Team time is spent prior to the customer needing emergency service.