Platinum Preferred Plan

The very rapid pace of technological change along with unprecedented changes in business and organizations has rendered traditional methods of acquisition such as purchase or lease obsolete. Quite simply, the likelihood of the same system effectively meeting a customer's needs for 5 years in today's dynamic environment is very slim. Leasing and purchasing do not provide much needed flexibility to make changes without severe financial penalties. They do not provide accountability in the event a product is not performing to the customer’s standards.

Our Platinum Agreement provides these key advantages.

The ComDoc Platinum Preferred Plan includes the following:

1. Help Desk Advantage: When you call for service, you will have the option of speaking to a qualified engineer fluent in your system, connectivity networks, and knowledgeable about your specific network operating system.
2. Maintenance Advantage: Full maintenance by authorized engineers which covers all equipment included in this agreement. All parts, photoconductors, labor, developer for emergency and preventative maintenance calls are covered at no additional charge during standard hours.
3. Inflation Protection Advantage: We will work hard to ensure our costs stay down so that we can maintain your costs without any increases. To provide added protection, we will place a top stop of 5% maximum annual escalation. However, in the event you request changes in the minimum quantities stated in this Agreement, the pricing adjustments that result from such changes may vary depending upon our costs and other factors.
4. Response Time Advantage: A field engineer will phone you within one hour of placing a call. Average in-person response time will be within 4 hours.
5. Parts Advantage: Each system uses thousands of parts. We are Ricoh's largest independent dealer in the United States; and as such, we stock more parts to minimize the likelihood of having to return a second time.
6. Technology Advantage: Should technology or your business needs change, you may change the equipment configuration within this plan. Your new rate will be based upon a combination of net asset value remaining in place, new volume, new term of agreement, and prevailing market prices. Any changes to this agreement will result in a new document which will be signed by both parties indicating their agreement to any change.
7. Flexibility Advantage: Should your volume change dramatically, we can vary the cost per page and your monthly minimum charge. The new rate will be based on a combination of net asset value remaining in place, new volume, new term of agreement, and prevailing market prices. Any changes to this agreement will result in a new document which will be signed by both parties indicating their agreement to any change.
8. Supply Advantage: Our Agreement covers all toner/ink required to operate the equipment covered by this Agreement at no additional charge. We even absorb the freight charge to get the supplies to you! Our professional supply department will be available to assist with replenishing these supplies and to offer you preferred customer pricing on other supply items.
9. Accountability Advantage: Should you experience more than three (3) emergency service calls per month for three (3) consecutive months (preventative, operator error, or volume-related issues excluded), we will replace the system at your option with one with comparable features. Customer will provide thirty (30) days written notice to Branch Manager of any failure. ComDoc will have thirty (30) days to correct the problem. If we fail to correct the problem or replace the equipment, then you may cancel this agreement with no further obligations after return of the equipment and payment of all invoices through the date of removal and final meter reconciliation. This Agreement is non-cancelable for any other reason.
10. Platinum Preferred Status: As a preferred customer, you are eligible for discounts on other ComDoc-provided services such as Network Support, Technical Education and many other offerings.
11. Employee-Owned Advantage: All ComDoc employees you interface with will be partners in our business. We are dedicated to make ComDoc a great place to work and a great place to be a customer.