Let’s face it, printer malfunctions can easily ruin a productive workday. ComDoc understands the importance of preventing these problems and, if they do occur, we ensure that our customers are up and running ASAP.
It’s our goal to reach our customer’s site in less than four hours from the original receipt of a service request. That’s just one of many ways we’re here to serve.
Preventative maintenance helps our machines average 99.1% uptime.
Our service team spends 20% of their time monitoring and proactively responding to machines BEFORE our customers need emergency service.
Our customer support center help desk saves our customers time by resolving problems over the phone.
Our customers have easy access to any of our knowledgeable engineers who can walk them through a quick solution.
Our highly trained field engineers respond by phone within one hour of the customer's call.
92% of ComDoc emergency service calls are completed on the first visit.
Access ComDoc's PRINT Assist Team over the phone and over the web to resolve your issues immediately.
Email: CSCHelpdesk@ComDoc.com
Phone: 1.800.321.4846
GoToAssist: ComDoc Customer Login